Lithium Auto Australia ships to Australia only.
Shipping costs Australia-wide are a flat rate of $10.00.
Free shipping in Australia for all orders over $179.99.
We aim to offer you the best shipping options depending on your location and have selected Australia Post to fulfil most shipments.
The time frame for order delivery is divided into two parts:
- Processing time (1 Business Day): Order verification, quality inspection and packaging can take up to 24 hours to fully process. From there consignments are then sent out to our couriers to be picked up the following day. *
- Express Shipping time (3-5 Business Days): This refers to the time it takes for items to be shipped from our warehouse to all local destinations except rural areas (5-8 Business Days).
For any other shipping enquires or requests, feel free to contact our team at info@lithiumautocare.com.au and we will endeavour to respond within 24 hours.
TERMS & CONDITIONS
- General
Subject to stock availability. We try to maintain accurate stock counts however from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs (Australia only)
Shipping costs Australia-wide are a flat rate of $10.00. Purchases to the value of $179.99 or over are Free Australia-wide. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.2 P.O. Box Shipping
Lithium Auto Australia will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.3 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. GST
10% GST has already been applied to the price of the goods as displayed on the website.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
CONTACT INFORMATION
Questions about our shipping policy should be sent to us at info@lithiumautocare.com.au
